Quality assurance

The CASSEL Centre has a strong commitment to ensuring quality in all areas of its work.  It is a high-credence service where service users place a great deal of trust in those providing services.

Our structures, systems, policies and procedures are designed to facilitate and enable each service user to have the best possible experience in their contact with CASSEL, and to enable staff to feel fully supported in undertaking their various roles and responsibilities.
The CASSEL Centre implements PQASSO, Practical Quality Assurance System for Small Organisations, across the 16 quality areas of version 1. The 16 quality areas are divided into 5 quality groups.  Staff members are responsible for ensuring the implementation of specific quality areas.  The Chief Executive manages the operational aspects of all 16 quality areas.

The CASSEL Centre has implemented aspects of the Investor in People accreditation for its human resources management, and training and development.