Registered Charity No 1026742 Funded by the London Borough of Lewisham
4, Waldram Park Road, Forest Hill, London SE23 2PN
Quality Assurance at the CASSEL Centre
The CASSEL Centre has a strong commitment to ensuring quality in all areas of its work. It is a high-credence service where service users place a great deal of trust in those providing services. Our structures, systems, policies and procedures are designed to facilitate and enable each service user to have the best possible experience in their contact with CASSEL, and to enable staff to feel fully supported in undertaking their various roles and responsibilities.
We have implemented the widely recognized PQASSO (Practical Quality Assurance System for Small Organisations) standard across the 16 quality areas of version 1 of PQASSO. The 16 quality areas are divided into 5 quality groups.
- Quality, Policy & Governance
- Operations management
- Human resources
- Networking , projects and partnerships
- Service delivery and client care
Staff members are responsible for ensuring the implementation of specific quality areas. A specific staff member has been designated for operational aspects of each of the16 quality areas.
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